Introduction
This Privacy Policy explains how we may handle information when you use the Velonex Group website operated by Velonex Group and request services through it. Our goal is to explain this in clear language without overstated claims.
By using the Site, you acknowledge this policy. For privacy questions, see the contact section below or the Contact us page.
Information the Site may collect
We may collect or process different types of information depending on how you interact with the Site, including information you provide directly, information needed to complete orders and payment, and basic technical data arising from Site use.
Information provided when using services
When requesting a consultation or service, you may provide information such as the consultation topic, contact options and session method, project requirements, or other details you choose to share to complete the order.
Current Site forms do not ask you to enter a full card number or CVC into our own fields.
Order information
Order information may include the service or consultation type, order summary, payment status from the payment provider (such as a payment identifier and status), and information needed to follow up on delivery.
Contact information
When contact channels are enabled or you provide contact details during delivery, we may use methods such as email or messaging apps you choose for replies and coordination.
Basic technical data when using the Site
Like many websites, basic technical data may be recorded automatically when pages are visited, such as approximate browser type, pages accessed, request timing, and IP address or similar technical identifiers to the extent provided by the server or operating tools used.
This data is typically used for operations, security, troubleshooting, and performance—not to build a detailed marketing profile unless stated otherwise later.
Why we use information
- To operate the Site and complete orders.
- To process payments with the payment provider.
- To communicate with you about your order or inquiries.
- To improve usability and address faults.
- To comply with applicable legal obligations where they apply.
Payment data and the payment provider
Sensitive payment details (such as card number and security code) are entered and processed by the payment provider through the secure payment interface used on the Site.
The Site does not need to store full card numbers or CVC codes on our servers. We may receive limited status information from the provider (such as payment success or a transaction identifier) to follow up on the order.
How we protect information
We take reasonable technical and organizational measures to help protect information, such as restricting access to environments that hold sensitive server settings and not embedding secret keys in the Site interface.
However, no method of transmission or storage over the internet is absolutely secure. We encourage you to use trusted devices and networks when completing payment.
Sharing with service providers when needed
Necessary information may be shared with service providers that help us operate the Site, process payment, or host systems, to the extent needed to deliver the service.
This policy does not name third parties that are not actually used in the project. If additional providers are adopted permanently, we may update this page accordingly.
Retention periods in general
We retain information for as long as needed for the purposes above, or as required by applicable operational, accounting, or legal requirements.
Retention periods may vary by data type and order nature. When no longer needed, we seek to delete data or restrict access to the extent practical.
User rights under applicable laws
Depending on the laws that apply in your jurisdiction, you may have rights relating to access, correction, deletion, restriction, or objection to processing, to the extent they apply.
To exercise any available right, contact us through the privacy channels below. We may reasonably verify your identity before responding.
Privacy contact
For questions about data privacy, email us at info@velonexgroup.net or use the Contact us page. The company responsible for operating the Site is Velonex Group.
Updates to this policy
We may update this Privacy Policy from time to time. The updated version is published on this page and remains available through Site links.